Pepperweed Process Model
The Pepperweed Process model is a reference which can be used as a starting point if you are looking to improve IT processes. This model includes 20+processes and is available for free (after registration). Each of the processes illustrate a Process Diagram, Benefits, Controls, Goals, Metrics, Policies, Process Team, Resources, Roles, Scope and Specifications details. The following processes are currently illustrated in the model:
Govern
Asset Management
Financial Management
Program and Project Management
Portfolio Management
Operate
Event Management
Incident Management
Request Management
Problem Management
Knowledge Management
Manage
Availability Management
Capacity Management
IT Service Continuity Management
Continuity Operations
Service Catalog
Service Level Management
Control
Change Management
Configuration Management
Release Management
Secure
Access Management
Information Security Management
Security Operations
