A nice tool by IBM available for free: The IBM Tivoli Unified Process Tool illustrates different ITIL processes.

The official description from the IBM website:

“IBM® Tivoli® Unified Process (ITUP) is a Web-based tool that provides detailed documentation of service management processes based on industry best practices, including the recently released ITIL® V3 best practices. ITUP enables organizations to significantly improve IT efficiency and effectiveness by enabling users to easily understand processes, the relationships between processes, and the roles and tools involved in an efficient process implementation. ITUP represents the collective experience of IBM experts based on thousands of customer engagements. With more than 17,000 registered users, ITUP is a leading source of service management information.”

http://www-01.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html

This entry was posted on Thursday, February 19th, 2009 at 9:08 pm and is filed under IT. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.